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Frequently Asked Questions (FAQs)
In order to provide you with the specialist care that our dedicated Morton’s neuroma center provides, we operate as a fee for service practice that does not accept any insurance company payments (except Medicare). We are committed to providing personalized care and unparalleled access to a complete range of products and services specifically tailored for patients suffering from Plantar Fasciitis.
By not accepting insurance, we optimize the doctor to patient ratio and allow our doctors to spend time with you, without the usual pressure of having to see a lot of patients. Our patients are onlyseen by our doctors and not by a Nurse Practitioner, Physician Assistant etc.
This allows us to provide the wide range of specialized services and products for our Morton’s neuroma patients. We do this because we believe that Morton’s neuroma is a complex condition. Most Morton’s patients take some time to fully clinically evaluate. We often see patients who have long histories and have had multiple procedures and operations for their Morton’s neuroma before coming to us. In addition, we have our own protocols for Morton’s procedures and these must be done carefully and can take a lot of time.
To make this work for us, we do not accept insurance payments and we limit the number of patients that we can see. Our doctors are all out of network for all insurance companies except Medicare. You can submit an out of network claim to your insurance company who should partially reimburse you.
Yes, you can call our practice ahead of time for a written quote on any services we provide.
We are only in network for regular Medicare (not Medicare Advantage etc.) We are out of network for all other insurance networks. That means if you are a medicare patietn we do not accept any insurance for the 20% copay which must be paid our of pocket on the day the service is rendered.
We recommend that you talk to your employer or tax advisor for more information about this.
We will bill Medicare for the cost of your medical care. However you will be responsible for paying:
- The 20% copay. Even if you have insurance, you will still need to pay the 20% copay out of pocket on the day the service is delivered since we do not accept any insurance payments.
- Some of the services we provide are not covered by Medicare and so you will need to pay the usual and customary price for those services on the day the service is rendered. You will also be required to fill out a Medicare Advanced Beneficiary Notice (ABN) for these services.
The Center for Morton’s Neuroma works in conjunction with Complete Pain Care, to serve the needs of patients with Morton’s neuroma and Plantar Fasciitis.
Complete Pain Care provides all the professional medical services. The provider that provides your healthcare is not contracted with any insurance company accept medicare. The Center for Morton’s Neuroma is not itself a healthcare provider and it does not provide professional services. When used on this site, the terms “we” and “our” are intended to reflect this collaborative relationship between the two distinct entities.
We provide medical care through our affiliated company, Complete pain Care, LLC. The provider that manages all of our Morton’s patients is not contracted with any health insurance company except Medicare and so is considered out of network.
*Please note that all medical care is provided by Complete Pain Care. Click here for more information.
- Consult / Referral Form
- Directions
- HIPAA Notice of Privacy Practices
- Patient Clinical Intake Form
- Pre Procedure Instructions
Note: The Center for Morton’s Neuroma works together with Complete Pain Care to provide patients with specialized medical services for Morton’s Neuroma. The above forms that reference medical care are provided by Complete Pain Care.
- We specialize in treating Plantar Fasciitis and Morton’s neuroma. We have a nearly missionary zeal to try to cure all Morton’s neuromas. To see and hear examples of these types patients go to our testimonials.
- The newly diagnosed Plantar Fasciitis. These patients have just been diagnosed with Plantar fasciitis and they want to come to the place that specializes in treating Plantar fasciitis. They have read about the diagnostic problems associated with Baxter’s Entrapment so they just want to come to place that specializes in treating Plantar fasciitis.
- The patient who has suffered from Plantar fasciitis for years and just wants to get back to doing the things that they used to do. They have tried multiple conservative treatments and may also have tried various procedures with no success and they heard about all the complications of Plantar fasciitis surgery so they avoided surgery. They were searching on the web and just happened to stumble across our site. They are the ones that always say “Why didn’t I hear about you guys earlier?”
- The failed Plantar fasciitis surgery. These are the unfortunate folks who have had Plantar fasciitis surgery and are now in even worse pain than before. Frequently, they can hardly stand or even walk. They were often very active before surgery and now cannot bring themselves to think that they may possibly be incapacitated with Plantar fasciitis pain for the rest of their lives. They are the ones that always say “Why didn’t I hear about you guys before I had surgery?” or “I wish I knew about you before I had surgery.”
- The recently retired person who is in a lot of pain and cannot bear to think about spending their retirement without being active. They have worked most of their life and have spent the last few years looking forward to their retirement. Now they cannot bear the thought of spending their retirement in pain and not being able to play tennis or golf.
- Physicians. We get quite a few physicians who hear about us and come for treatment. We have had all sorts of physicians including Cardiac Surgeons, ER Doctors, Radiologists, Internists and Psychiatrists from all over North America. These folks usually call us asking to be seen as soon as possible.
- The professional athlete or dancer. These folks depend on their mobility for their livelihood. We have had a wide range of professionals as patients who depend on their mobility from waitresses to marathoners to dancers. They all have one thing in common: they depend on their mobility for their livelihood.
Yes, we can organize a video or phone consultation for you and one of our staff doctors before you see her. However, it will cost $375 for a 45 minute consultation (either video or phone). We do not accept any insurance or third party payment for a consultation and this fee will need to be paid up front.
We do this because we generally discourage these types of consultations. We discourage consultations before coming in to see us for the following reasons:
- We cannot make a diagnosis remotely. Plantar fasciitis can be a very difficult diagnosis since the symptoms can vary a lot from one patient to another and there are many conditions that may mimic Morton’s neuroma. We cannot do a physical examination or an ultrasound guided local anesthetic injection remotely so it is virtually impossible for us to make a definitive diagnosis remotely.
- Your past history only helps us when we use it as part of a comprehensive evaluation of your foot pain. This evaluation is done as a part of you initial visit and assessment and takes into consideration your past medical history, your past diagnostic tests, your past procedures, a full clinical examination of both of your feet, an ultrasound examination of your feet as well as an ultrasound guided local anesthetic injection. We can on cannot draw many conclusions just from your past medical notes or even just from listening to you describe your history. In fact, we really can’t rely on this information in isolation at all.
- We cannot treat you remotely. Our preferred treatment for a Plantar fasciitis is generally Extracorporal Shock Wave Therapy
possibly combined with a Platelet Rich Plasma Infusion. Since these cannot be done remotely, we really cannot help you remotely. - We do not guarantee any results. You may want to tell us your history or share you tests with us in the hope that we will say: “Yes we can help you.” However, we are dealing with the human body and we cannot predict your outcome. If we prove that you have a Morton’s neuroma or Plantar Fasciitis, it is most likely that we can help you as we help the vast majority of our patients, but we cannot be sure of it and we cannot guarantee any outcome. Having a consultation with one of our doctors and sharing your past tests or past medical history will not make us more likely to definitively say that we can help you.
If you still want a consultation with our one of our doctors before seeing us, please contact [email protected] with your request and we will contact you to organize it. It can be a video or phone consultation.
Yes, you are welcome to fax or post in your test results such as MRI or Ultrasound reports and your past medical history including the procedure notes from any past procedures that you may have had.
However, we will not look at any of these unless you are a current patient. The reasons for this are as follows:
- We cannot make a diagnosis based on your test results or past medical history alone. As a matter of standard protocol, we do not accept any external diagnosis of Plantar fasciitis. Plantar fasciitis symptoms can vary a lot from one patient to another and there are many conditions that may mimicPlantar fasciitis.
- You past history only helps us as part of a comprehensive evaluation of your foot pain. This evaluation is done as a part of your initial assessment and takes into consideration your past medical history, your past diagnostic tests, your past procedures, a full clinical examination of both of your feet an ultrasound examination of your inter-metatarsal spaces as well as an ultrasound guided local anesthetic injection to exclude Baxter’s Entrapment. We cannot draw any good conclusions just from reading your past medical notes or looking at your tests in isolation. In fact we really can’t rely on this information in isolation at all. So we don’t, we only use as part of a full clinical assessment.
- Medical liability reasons. See our Medical disclaimer.
You may want to tell us your history or share you tests with us in the hope that we will say: “Yes we can help you.” However, we are dealing with the human body and we cannot predict your outcome. If we prove that you have a Morton’s neuroma or Plantar Fasciitis, it is most likely that we can help you as we help the vast majority of our patients, but we cannot be sure of it and we cannot guarantee any outcome. Sharing your past tests or past medical history will not make us more likely to definitively say that we can help you.
As part of our medical service all patients are seen and treated by one of our doctors. If you send us your test results or past medical history, we will hold them for you and have them ready to use as part of ourdoctor’s full clinical assessment of you and your pain.
New patients must come in for an initial assessment. Based on the clinical findings and our physician’s assessment, a treatment plan is created together with the patient. In nearly all cases we perform a diagnostic injection to exclude Baxter’s Entrapment with the initial visit. Generally your Plantar Fasciitis procedure can then be performed the next day and you can travel (except flying) the same day as the procedure.
If the patient is known to us, we can do the procedure the same day without an initial assessment.
Most patients can travel the same day as our procedure and they usually can return to work the next day, if there work does not involve a lot of standing and walking.
We suggest mild activity for the first few days. Don’t try anything vigorous such as running or longer jogs for at least a couple of weeks. After that, depending on how your foot feels, you can ease back into it. Although rare, some people may experience soreness for up to 4-6 weeks.
Most podiatrists are trained in treating Plantar fasciitis. Some do cortisone injections (mostly without ultrasound guidance) and some may do other procedures.
We do not know of any podiatrist or any place that uses ultrasound guidance routinely to exclude Baxter’s entrapment and also offers such a wide range of treatments for plantar fasciitis, from simple ultrasound guided corticosteroid injections to shock wave treatment and ultrasound guided platelet rich plasma treatments.
We specialize in the treatment of Morton’s neuroma and Plantar Fasciitis.
We do not make any recommendations and we don’t know of anyone else that does what we do.
We specialize in treating Morton’s neuroma and Plantar Fasciitis.
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For appointments and enquires:
Phone: (774) 421-9144
Fax: (774) 421-9244
Email us : [email protected]
Email us : [email protected]
LOCATION
The Center for Morton’s Neuroma
600 Worcester Rd, Suite 301,
Framingham, MA 01702
600 Worcester Rd, Suite 301,
Framingham, MA 01702
This information is for educational purposes only and is NOT intended to replace the care or advice given by your physician. Always seek the advice of your physician or other qualified health provider before starting any new treatment or with any questions you may have regarding a medical condition. For more information see our Medical Disclaimer.
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